Effective May 12, 2026. Notice-and-takedown program under 17 U.S.C. § 512. Designated Agent: dmca@roof10x.com.
ROOF_OS, Inc. complies with the Digital Millennium Copyright Act ("DMCA"), 17 U.S.C. § 512, and operates a notice-and-takedown program for copyright infringement claims involving content stored or transmitted through the Platform. This policy describes (1) how to submit a takedown notice; (2) how to submit a counter-notice; (3) our repeat-infringer policy; and (4) the limits of our DMCA program. This policy is incorporated into the Terms of Service at /terms and the Acceptable Use Policy at /acceptable-use.
All DMCA notices and counter-notices MUST be sent to the Designated Copyright Agent. Notices sent to any other inbox (support, legal, billing, arbitration) will not be considered filed. Designated Copyright Agent: ROOF_OS, Inc., Attn: DMCA Agent. Email: dmca@roof10x.com. Mailing address: ROOF_OS, Inc., DMCA Agent, Austin, TX. Phone: available upon request to dmca@roof10x.com. ROOF_OS has registered its Designated Agent with the U.S. Copyright Office Directory of Designated Agents; the current registration is available at the Office's online directory.
To file a valid DMCA notice, your written communication MUST include all of the following: (a) a physical or electronic signature of a person authorized to act on behalf of the owner of the exclusive right that is allegedly infringed; (b) identification of the copyrighted work claimed to be infringed, or a representative list if multiple works at a single site are covered; (c) identification of the material claimed to be infringing or the subject of infringing activity, with information reasonably sufficient to permit us to locate it (URL, file name, screenshot); (d) information reasonably sufficient to permit us to contact you: name, mailing address, telephone, email; (e) a statement that you have a good-faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and (f) a statement, UNDER PENALTY OF PERJURY, that the information in the notification is accurate and that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed. INCOMPLETE NOTICES ARE NOT EFFECTIVE under the DMCA and may not be acted upon.
Under 17 U.S.C. § 512(f), any person who knowingly materially misrepresents that material is infringing, or that material was removed by mistake or misidentification, may be liable to the alleged infringer, to the copyright owner, to a copyright owner's licensee, and to ROOF_OS for damages, costs, and attorneys' fees. We refer suspected abusive notices for legal review and may publish a record of withdrawn or rejected notices.
Upon receipt of a facially valid DMCA notice we will: (a) promptly remove or disable access to the identified material; (b) notify the user who posted it ("Subscriber") and provide a copy of the notice (less your sensitive contact details where lawful); (c) maintain records of the notice and our action for purposes of our repeat-infringer policy. Removal is not an admission of infringement and is without prejudice to any defense available to the Subscriber or to ROOF_OS.
If you are a Subscriber whose material has been removed and you believe the removal was a mistake or misidentification, you may submit a written counter-notice to the Designated Agent containing: (a) your physical or electronic signature; (b) identification of the material that has been removed and the location where it appeared before removal; (c) a statement UNDER PENALTY OF PERJURY that you have a good-faith belief the material was removed as a result of mistake or misidentification; (d) your name, address, and telephone number; and (e) a statement that you consent to the jurisdiction of the federal district court for the judicial district of Travis County, Texas (or, if outside the U.S., any judicial district in which ROOF_OS may be found) and that you will accept service of process from the person who filed the original notice or that person's agent. Upon receipt of a valid counter-notice, we will forward it to the original complainant and, unless the complainant files an action seeking a court order against the Subscriber within ten (10) business days, restore the material between ten and fourteen business days after receipt of the counter-notice.
Consistent with 17 U.S.C. § 512(i), ROOF_OS will terminate, in appropriate circumstances, the accounts of Subscribers who are repeat infringers. We maintain an internal record of valid DMCA notices and apply a baseline three-strikes rule, subject to discretion in egregious cases (a single instance of mass infringement, willful infringement, or infringement coupled with other Terms violations may result in immediate termination). Account termination under this policy does not entitle the Subscriber to a refund.
The DMCA program covers user-uploaded content stored on or transmitted through the Platform. It does not cover: (a) trademark, right-of-publicity, defamation, privacy, or other non-copyright claims (route those through arbitration@roof10x.com or legal@roof10x.com as appropriate); (b) content hosted by third parties to which the Platform merely links; (c) AI-generated Output, which is governed by Section 5 of the Terms of Service; (d) Customer-controlled data that you have agreed in writing to host with us. Trade-secret misappropriation claims should be sent to legal@roof10x.com with the marking "CONFIDENTIAL — TRADE SECRET."
Notices and counter-notices may be disclosed: (a) to the affected party as required by the DMCA; (b) to legal authorities upon valid legal process; (c) to outside counsel and forensic providers as needed to evaluate a claim; and (d) to public databases such as the Lumen Database (formerly Chilling Effects) in redacted form. By submitting a notice or counter-notice you consent to such disclosure.
Where infringement claims arise under non-U.S. law (e.g., EU Directive 2019/790 Article 17, UK CDPA, Mexican LFDA, Brazilian Marco Civil), ROOF_OS will evaluate notices on a good-faith basis applying analogous standards but will not be bound by procedures inconsistent with U.S. law. Submit non-U.S. notices to dmca@roof10x.com with the local statutory citation and the same substantive elements required by Section 2.
DMCA Designated Agent: ROOF_OS, Inc., Attn: DMCA Agent, Austin, TX. Email: dmca@roof10x.com. Non-copyright legal matters: legal@roof10x.com. Claims and disputes: arbitration@roof10x.com.
