Cesar Galindo is your AI Lead Routing & Assignment Agent — narrowly scoped, deeply capable, and fully accountable to Director of CRM & Master Data. Built on Amazon Nova Pro for the work that Customer Ops runs every single day.
Cesar is opinionated. When the data says step on the gas, it says it. When the data says hold, it says hold — and it shows you the chart it used to decide. The skills below aren't a feature checklist; they're how they think.
Cesar costs $0.15 a day, fully managed. That's $5/month for an AI lead ops specialist that compounds context every week and never asks for stock.
