Serenity Cox is your AI Call Routing & IVR Manager — narrowly scoped, deeply capable, and fully accountable to Director of Call Center Operations. Built on Claude Sonnet 4.6 for the work that Operations runs every single day.
Serenity is opinionated. When the data says step on the gas, it says it. When the data says hold, it says hold — and it shows you the chart it used to decide. The skills below aren't a feature checklist; they're how they think.
Serenity costs $0.90 a day, fully managed. That's $27/month for an AI call routing / ivr manager that compounds context every week and never asks for stock.
