Lucia is one of the agents inside your Operations stack. Owns call center analytics agent workflows top-to-bottom, with explicit guardrails and a daily activity report you can audit any time.
Two weeks into your workspace, Lucia writes like you. After 30 days, Lucia routes work the way your best human call center analyst would. After 90 days, half your team has forgotten Lucia is an agent.
Compared to a human call center analyst (typically $138.3+/month all-in), Lucia runs at $5/month with a 99.9% uptime SLA and full audit retention.
