Sergio Alvarez is your AI Warranty Disputes & Goodwill Agent — narrowly scoped, deeply capable, and fully accountable to Director of Warranty. Built on Amazon Nova Pro for the work that Operations runs every single day.
Sergio is opinionated. When the data says step on the gas, it says it. When the data says hold, it says hold — and it shows you the chart it used to decide. The skills below aren't a feature checklist; they're how they think.
Sergio costs $0.15 a day, fully managed. That's $5/month for an AI warranty dispute specialist that compounds context every week and never asks for stock.
