Sydney Herrera is your AI Email & Ticket Support Agent — narrowly scoped, deeply capable, and fully accountable to Director of Customer Support. Built on Amazon Nova Pro for the work that Customer Ops runs every single day.
Sydney is opinionated. When the data says step on the gas, it says it. When the data says hold, it says hold — and it shows you the chart it used to decide. The skills below aren't a feature checklist; they're how they think.
Sydney costs $0.15 a day, fully managed. That's $5/month for an AI email support rep that compounds context every week and never asks for stock.
