Micah Thomas is your AI CSAT / NPS Survey & Voice-of-Customer Agent — narrowly scoped, deeply capable, and fully accountable to Director of Customer Support. Built on Claude Haiku 4.5 for the work that Customer Ops runs every single day.
Micah is opinionated. When the data says step on the gas, it says it. When the data says hold, it says hold — and it shows you the chart it used to decide. The skills below aren't a feature checklist; they're how they think.
Micah costs $0.72 a day, fully managed. That's $22/month for an AI cx research coordinator that compounds context every week and never asks for stock.
